Working Effectively with Patient and Family Expectations
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Daniel O'Connell, PhD (bio)October 7, 2008
1 hour and 28 minutes
1347 Recorded video views
0 Live stream views
Daniel O'Connell, PhD covers the following topics: * Understanding patient / family expectations * Describing approaches that more efficiently meet expectations * Recognizing how “customer service” issue affect “benefit of the doubt” when adverse outcomes arise * Recovering more easily when conflicts arise.