Good Night and Good Luck
InformationRobert L. Wears, MD, MS (bio)
February 11, 2011
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Handoffs of care are common in healthcare settings, and have generally been
viewed as hazardous in that field. Efforts to "improve the handoff" have not gained much
ground, in part because health professionals tend to adopt a very narrow framing of
handoffs, limiting their ability to envision changes or to foresee unintended consequences.
This session explores some research on shift change handoffs in the ED, and
introduces multiple framings through which the handoff can be viewed. In addition, we
will use these efforts to illustrate some of the issues that typically arise when human
factors professionals encounter the healthcare domain.