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Good Night and Good Luck

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Robert L. Wears, MD, MS (bio)

February 11, 2011

50 minutes

158 Recorded video views

0 Live stream views


Handoffs of care are common in healthcare settings, and have generally been

viewed as hazardous in that field. Efforts to "improve the handoff" have not gained much

ground, in part because health professionals tend to adopt a very narrow framing of

handoffs, limiting their ability to envision changes or to foresee unintended consequences.


This session explores some research on shift change handoffs in the ED, and

introduces multiple framings through which the handoff can be viewed. In addition, we

will use these efforts to illustrate some of the issues that typically arise when human

factors professionals encounter the healthcare domain.