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isconsin
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UNIVERSITY OF WISCONSIN
SCHOOL OF MEDICINE AND PUBLIC HEALTH
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Patient Satisfaction
The Right Tool for a Successful Project
Mary Nickel, RN, MSM
June 2, 2009
Health Care Performance Improvement Education Series
The Virginia Mason Production System: So Much Waste, So Little Time
Marnee P. Iseman
October 22, 2008
Working Effectively with Patient and Family Expectations
Daniel O'Connell, PhD
October 7, 2008
UWHC Risk Management Education Series
What Patients Expect From Their Physicians...and How We Can Help Them Get It
Bruce L. Gewertz, MD
March 12, 2008
Department of Surgery Grand Rounds
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