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Working Effectively with Patient and Family Expectations

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Daniel O'Connell, PhD (bio)

October 7 2008

1 hour and 28 minutes

1177 views

Daniel O'Connell, PhD covers the following topics:
* Understanding patient / family expectations
* Describing approaches that more efficiently meet expectations
* Recognizing how “customer service” issue affect “benefit of the doubt” when adverse outcomes arise
* Recovering more easily when conflicts arise.

Post-video Questionnaire

Please complete the above post-video test questionnaire in order to receive credit for the UWHC annual risk education requirement as part of reappointment to the UWHC Medical Staff.
The document, which is in a
PDF format, may be completed by:

1. Printing it, answering the questions and returning it to UWHC Risk Management Dept., mail code 8360

2. Sending the answers via e-mail to Sue Statz at SStatz2@uwhealth.org.

Be sure to number each of your answers based on the number of the question and include the title of the video program you are requesting credit for.

Series:

UWHC Risk Management Education Series

Categories:

Professional Development

Tags:

Communication Skills, Customer Service, Patient Expectations, Patient Satisfaction, Physician-Patient Relations, Risk Management
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