Help
The Help guide is here to help you with technical problems as well as provide instruction on how to use the site. For general questions about the site, please see the Frequently Asked Questions.
Please read through our help section to see if the answer to you question is in there.If you can't find the answer to your question then please contact us.
TroubleShooting
- Why won't the video play after logging in?
- Why can't my browser open the video?
- I have the latest version of Quicktime, but the video still doesn't play.
- The audio plays, but all I see is a pink or green screen in Quicktime.
- Why is the video or audio choppy?
- How can I tell what my connection speed is?
Technical Questions
- How do I play the videos?
- What format are the videos in?
- How do I get a copy of QuickTime?
- How do I get a copy of Windows Media Player?
- How do I use RSS?
Troubleshooting
Why won't the video play after logging in?
After logging in make sure to hit the Play Video link again. It only works after you are logged in.
Why can't my browser open the video?
Make sure you have the appropriate media player installed on your computer. See How do I get a copy of QuickTime? or How do I get a copy of Windows Media Player? depending on what type of video you are trying to watch.
I have the latest version of Quicktime, but the video still doesn't play.
If you are using Internet Explorer, sometimes the settings are not set up the way that is needed. Make the following changes:
If you open Internet Explorer and go to "Tools", "Internet Options" you will see the below window. Click on the "Advanced" tab and make sure BOTH checkboxes are checked under "HTTP 1.1 settings" I had to add the second checkbox to use HTTP 1.1 through proxy connections.
The audio plays, but all I see is a pink or green screen in Quicktime.
A likely cause of that is a hardware accereration incompatibility with Quicktime and your video card.
- Go to Start->Control Panel->Quicktime Settings (or just Quicktime)
- select "Video Settings" from the pop-up menu. (or from the advanced tab)
- select "Safe Mode (GDI Only)"
- Restart your computer to make the new setting take hold
If that doesn't produce good results then you should go back to that screen and select "DirectX" instead of "Safe mode (GDI only) and uncheck the box that says, "Enable DirectDraw acceleration".
Why is the video or audio choppy?
The videos require a high speed internet connection and can be choppy if the connection isn't fast enough. You should have a connection of at least 768 kbps. Most Cable modems and DSL should be sufficient. Be aware that sometimes the speed that your connection is getting is below the advertised rate. See the next question to determine how fast your connection speed is.
How can I tell what my connection speed is?
You can get a free test at http://bandwidthplace.com/speedtest/.
How do I play the videos?
Once you have found the video you would like to view click on Play Video. The public presentations are free to the public. Medical students at the UW are required to login to view their lecture captures. To sign in, click on the "Sign In" link on the upper right corner of the site. If you are a registered user enter your username and password at this time If you are not a registered user, click on "Signup as a New User" to create a username and password.
What format are the videos in?
Some of these videos are in a QuickTime format and some are in a Windows Media Player format. The format of a particular video is noted on the video Information page (i.e. the page that describes the videos and has a link to play it).
How do I get a copy of QuickTime?
QuickTime Player is a free music and video player that comes with Mac OS. There are versions for Windows and Linux. To download QuickTime Player use the following link.
Download QuickTime PlayerHow do I get a copy of Windows Media Player?
Windows Media Player is a free music and video player that comes with the Windows operating system. There are also versions for the Mac OS and Linux. To download Windows Media Player or get the latest version (version 11) use the following link.
Download Windows Media PlayerCan I skip ahead in a video?
Yes, but you have to wait until the video is loaded to that point. Watch the progress bar to see how much of the video has been loaded. You can jump ahead to any point in the progress bar.
Alerts / RSS
Get notified when new videos are added to the Video Library.
The Video Library uses a technology called "RSS" that allows you to "subscribe" and be automatically notified when a new video is added to the Library.
The RSS "feed" for subscribing to new videos is: http://videos.med.wisc.edu/videoLibrary.xml
Email Alerts |
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ThunderbirdThunderbird is a free email client that allows you to create an RSS folder similar to your In-Box. That way, when a new video is added, your Video Library folder will show new videos, just like your In-Box shows new messages. By clicking on the title of the video, a summary of the presentation will appear along with a link to the Video Library. |
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Microsoft OutlookMicrosoft Outlook needs additional software installed to read RSS feeds. Once the software is installed, you can create an RSS folder similar to your In-Box. That way, when a new video is added, your Video Library folder will show new videos, just like your In-Box shows new messages. Click on the title of the video and a summary of the presentation will appear along with a link to the Video Library. |
Web Browser Alerts |
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FirefoxFirefox allows you to subscribe to an RSS feed by clicking on the feed icon whenever it appears in a web address. RSS Feed Clicking on the feed icon adds the feed as a "live bookmark" under your Toolbars Folder. This will give you instant access to the latest videos as an easy drop-down from your Toolbar. |
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SageFirefox also has a more advanced plug-in called Sage. Sage is good at managing multiple subscriptions from the left sidebar. After Sage is installed, whenever you see the feed icon appear for a web site, click on the magnifying glass in Sage and the RSS feed will be automatically added. |
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Internet Explorer 7If the Feed button in Internet Explorer lights up, it means that the site offers RSS feeds. Click the icon to see the feed and, if you want, subscribe to have the feed automatically sent to your computer. When you click the subscribe button, the feed is automatically added to the Favorites Center and to the Common Feed List for sharing with other programs. |
Personal Portals |
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If you have a personal Google account established, then you can subscribe to the latest videos and have them appear automatically on your Google personalized home page.
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YahooIf you have a My Yahoo account established, then you can subscribe to the latest videos and have them appear automatically on your personalized home page.
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